John Ordering was straight forward. Communication was good. The ordered parts arrived in good time, well packaged. If I need anything else in the future I will order here.
David I use this site when only genuine parts will do. Not as cheap as some, not as quick as some, but the correct part which does the job the manufacturer intended and therefore worth it.
Filippo Website is serviceable, ordering process is good, DHL is however the poorest choice of carrier for delivery to the USA. Please use UPS, DHL just injects into USPS (postal service) and delivery is a gamble.
Jason Incredible service, nice comms with simple emails and awesome website to purchase product from.
Chris Very good experience, there was an IT glitch with PayPal checkout sending them incomplete information which they resolved quickly with a very pleasant phone call and my goods arrived swiftly.
ron A great service which I will use again. Parts were very reasonable in price and staff very helpful, see below. I did have an issue with the tracking number for the delivery service in that it couldn't be found, but when I phoned parts-motoguzzi and enquired about the issue and quoted my order number everything was cleared up when told to use the tracking number via the DPD tracking site.
Tomas Most useful part diagrams website for part number sourcing for Moto Guzzi motorcycles, ships them to anywhere in the world. . Careful packaging for small parts, which is appreciated. The shipping costs are higher than comparable websites for other brands parts. I understand this is due to the specialized sourcing of pure Italian bikes. Helpful and speedy replies to customer queries. The only place I know to source an OEM part for my V7 III Anniversario.
Andrew There was some confusion, due to the staggered times taken for items to come from Italy, but the Parts team were friendly and genuinely helpful in sorting thing out. Thank you!
Chris The service and parts were spot on, the time required to get parts from Moto Guzzi was extremely long, I was, however, warned that receiving parts from Italy was taking longer and could be quite some time. Overall, excellent.
Joseph Happy with parts and prices. Unfortunately it took a while to arrive in the USA. Many industries are shut down in August in Italy so best not to order then.
Laura All good, easy to use and explore website, parts diagrams. Good prices and although warned about postage time, didn't seem to take long. Very happy!
